Privacy Policy

Thank you for visiting www.mercedesrestaurants.com. Our mission at Mercedes Restaurants, Inc. is to consistently exceed our guest’s expectations. In order to accomplish this, guest information is collected both online and offline to further enhance our level of service. We want to make your experience at www.mercedesrestaurants.com satisfying and safe, and this Privacy Policy provides information about how we collect and use guest information.

1. Privacy Generally.

Mercedes Restaurants, Inc. respects the privacy of our online guests, and is committed to protecting and safeguarding consumer privacy on the Internet. Information is collected from you to make it easier and more rewarding for you to use our website and the variety of services we may offer from time to time.  By knowing the preferences of our customers, services and special offerings can be tailored to provide superior levels of convenience on a personalized basis.  You may be asked at various times to provide information such as your name, e-mail address or information about what you like and do not like.  On other occasions when we provide items for purchase online, we may require your credit card number or your mailing address in order to process your order.

2. Our Commitments To Your Family.

Mercedes Restaurants, Inc. wants you and your family to be safe while visiting our website. That is why, consistent with the Children’s Online Privacy Protection Act (COPPA), we will never knowingly request personally identifiable information from children under the age of 13 without the consent of a parent or legal guardian.  For more information about protecting the privacy and safety of minors online, we recommend you visit the Federal Trade Commission (FTC) and TRUSTe websites. We urge parents to regularly monitor and supervise their children’s online activities.

3. What Information Do We Collect?

We collect information in several different ways.  For instance, when visiting www.mercedesrestaurants.com, we may collect the domain name from which you access the Internet, the IP address of the computer you are using, the Internet address from which you linked directly to our website, the browser and operating system you are using, the date and time you access our website, length of visit, as well as the e-mail addresses of those guests who volunteer them, user-specific information on the pages guests access, and information such as survey information, postal addresses, telephone numbers and site registrations that are provide voluntarily.  Like many other commercial websites, www.mercedesrestaurants.com may employ a standard technology called “cookies” or other tracking mechanisms to collect information about how our website is used.  We use this information to help understand who is visiting www.mercedesrestaurants.com, which aspects of our website are the most popular and in other ways to improve our website.

4. How Is Information Used By Mercedes Restaurants, Inc.?

We use the information that we collect to understand your preferences and history using our website.  With this information we can tailor our services and communicate information about special offerings and events.  We also use the collected information to improve the design of our website. If you provide your information to request more information on catering, your information will be sent to the restaurant you selected. The restaurant, which may be operated by a Mercedes Restaurants, Inc. franchisee, may contact you to solicit catering services. If you provide us with your e-mail address, we may occasionally send you e-mail offers, informing you about products, services and special events.  If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events.  These offers may be based on information you provided us in your responses to our surveys and on your history with us as a customer. It is our policy to never send messages to customers who have asked us not to do so, either at initial registration or later through an unsubscribe process.

5. Information Distribution.

If you are providing personal information within a registration page, it will only be used within our domain unless you choose to allow third party data sharing. Although unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities.  If requested as part of a legal proceeding, we will provide this information upon receipt of the appropriate documentation. Other companies which may place advertising on our site may collect information about you when you view or click on their advertising or content through the use of cookies or other tracking mechanism.  Due to the way the Internet technically operates, we cannot control this collection of information.  You should contact these advertisers or content providers if you have any questions about their use of the information they collect. www.mercedesrestaurants.com may include links to other websites that will let you leave our website.  We do not own, control or operate the links or their websites, and we are not responsible for the contents of any linked website or any link contained in a linked website.  The inclusion of any link does not imply endorsement of the website, or any product or service.  The use and/or privacy provided by the operator of a linked website as to any information you provide in accessing a linked website is in no way subject to our Privacy Policy.  Each linked website may have its own policies that could differ considerably from our policies, or the linked site may not display any privacy policy at all.  In any case, even though a linked website is accessed throughwww.mercedesrestaurants.com, we cannot be responsible for any use that a linked website may make of your information.

6. Declining Offers.

If you do not want to receive posted or e-mail offers from us or from our partners, please let us know by visiting http://www.mercedesrestaurants.com/contact-us, or writing to us at:

Mercedes Restaurants, Inc.
ATTN: Guest Relations
2402 W. Nebraska Avenue
Peoria, IL  61604-3112

and telling us that you do not want to receive offers.  Our e-mailed offers include instructions for unsubscribing from e-mailed offers.  If you want to be removed from our postal mailing list, please provide us with your complete name and mailing address.

7. Security Procedures.

We operate secure data networks protected by industry standard firewall and password protection systems.  Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our guests.  Any particularly sensitive information, such as a customer’s credit card number, is encrypted prior to transmission.

8. How You Can Correct Any Inaccuracies In The Information.

You have the ability to access and edit the personal information that you have provided to us. If you have questions or concerns about our Privacy Policy, or to update the information retained about you or to deactivate your account, please contact us by visitinghttp://www.mercedesrestaurants.com/contact-us.

9. Warranty Disclaimer.

MERCEDES RESTAURANTS, INC. AND ITS DIRECTORS, OFFICERS, AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, AND CONTRACTORS (ALL OF THE FOREGOING, COLLECTIVELY, THE “REPRESENTATIVES”) MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE, ITS CONTENT OR ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS AND SERVICES CONTAINED ON THE WEBSITE FOR ANY PURPOSE. ALL SUCH MATERIALS ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. MERCEDES RESTAURANTS, INC. AND ITS REPRESENTATIVES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT WITH RESPECT TO THIS WEBSITE AND ANY WEBSITE WITH WHICH IT IS LINKED. MERCEDES RESTAURANTS, INC. ALSO MAKES NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEBSITE, OR ANY WEBSITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE OR CURRENT. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY AND COMPLETENESS OF ALL INFORMATION, OPINIONS AND OTHER MATERIAL ON THIS WEBSITE OR ANY WEBSITE WITH WHICH IT IS LINKED.

10. Limitation of Liability.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MERCEDES RESTAURANTS, INC. AND/OR ITS REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS CAUSED BY A COMPUTER OR ELECTRONIC VIRUS, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR ANY WEBSITE WITH WHICH IT IS LINKED, OR FOR ANY INFORMATION, PRODUCT OR SERVICE OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF MERCEDES RESTAURANTS, INC. OR ANY OF ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR ESTABLISHING SUCH PROCEDURES FOR DATA BACK-UP AND VIRUS CHECKING AS YOU CONSIDER NECESSARY.

11. No Unlawful or Prohibited Use.

You may view, download and print material from this website for your own use only, provided that you do not remove any trademark, copyright, or other notice contained in such materials. You agree not to otherwise copy, modify, distribute, reuse, resell, license, create derivative works from, or otherwise transfer materials from this website, without the express written permission of Mercedes Restaurants, Inc.

All links to this website must appear as hypertext, without use of Mercedes Restaurants, Inc. logos or trademarks. Do not use a hyperlink to present materials on this website as your own. Deep-linking is strictly prohibited unless approved by Mercedes Restaurants, Inc. in writing (a deep-link is a hyperlink that bypasses a website’s home page and brings a visitor directly to an interior page). Do not frame this website or any content provided by Mercedes Restaurants, Inc. (framing is an alternative form of linking that allows viewing of a linked web page within a “frame” of the original website). Do not use Mercedes Restaurants, Inc. URL’s, trademarks, meta tags, or other materials in the meta or alt tags of any other website (such tags provide information about a website which search engines use to prioritize results), or to effect any “matchmaking” advertising by third parties.

You agree that you will not use this website for any purpose that is unlawful, or prohibited by the terms and conditions of this Privacy Policy. You may not use the materials contained on this website in a manner which suggests any association with or endorsement of any product or service, or which violates any property, privacy or other rights.

12. Indemnification.

You hereby agree to indemnify and hold harmless Mercedes Restaurants, Inc. and its Representatives from and against any and all claims, charges, demands, damages, liabilities, losses and expenses of whatever nature and howsoever arising (including, but not limited to, any legal or other professional fees and the costs of defending or prosecuting any claim, and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by Mercedes Restaurants, Inc. and its Representatives, directly or indirectly, by reason of any act or omission which you commit in breach of this Privacy Policy or other terms and conditions or policies set forth elsewhere on this Website.

13. Your Acceptance of These Terms and Conditions.

By using this website, you agree to our Privacy Policy and Terms of Use. We may change this Privacy Policy from time to time, so please be sure to visit this website often to see if anything has changed.  If we post changes and you continue to use our website, you will be deemed to have agreed to any such changes.

Gift Cards Terms & Conditions

** – Mercedes Restaurants, Inc. is not responsible for gift cards shipped via 1st Class mail. To insure your gift card delivery please ship UPS Ground, 2Day, or Overnight. Gift Cards are treated same as cash and will not be replaced if lost or stolen.

Additional Shipping & Handling Information

Please be aware of estimated shipping times for the various shipping methods.

We do not ship or deliver on holidays, Saturdays or Sundays.

Orders submitted after 2:00 pm CST are processed the next business day.

Orders placed on Friday or prior to holidays after 2pm CST are processed the following business day.

Orders placed on Friday before 2:00 pm CST for overnight delivery, will be delivered on Monday. If Monday is a holiday, delivery will be the next business day.

We regret that we are not able to ship cards internationally, to APO/FPO addresses, or to Puerto Rico.

Shipments by USPS

Please allow up to 10 business days for your gift card to arrive.
Please be aware that if your package is undeliverable due to improper addressing you are responsible for subsequent shipping charges if your package has to be re-shipped to the correct address.

Shipments by FedEx

Shipments via FedEx require a physical address for delivery. FedEx cannot deliver to a PO Box. If your billing address is a PO Box and your order will ship by FedEx, please confirm your physical shipping address in the “Order Remarks” section (available in the “Confirm Order” step of the order process).

Shipments by FedEx OverNight generally have an afternoon arrival.
Shipments by FedEx Ground generally arrive in 3-5 days depending on your location.
Note: If your address is physically located outside of the continental United States (Hawaii, Alaska) you cannot choose FedEx Ground. You must choose FedEx 2 Day Air or FedEx Overnight Air.

Please be aware that if FedEx is unable to deliver your package due to improper addressing or inability to obtain delivery signature, you will be responsible for UPS surcharges. In addition, you are responsible for subsequent shipping charges if your package has to be re-shipped to the correct address.

Mercedes Restaurants, Inc. Terms and Conditions

This gift card is redeemable for food and beverages at any Mercedes Restaurants, Inc. restaurant. Gift cards cannot be redeemed for cash. Remaining balance may be used for further purchases. The Mercedes Restaurants, Inc. gift card does not expire or have dormancy fees. We cannot be held responsible for lost or stolen gift cards.

Profit Point, Inc. Privacy Policy

We respect the privacy of our customers, contacts, those who answer our surveys, and fill out our questionnaires. It is our policy:

  1. To respect the purpose for which our site visitors gave us information. We give users choice and consent over how their personal information is used, and remove names immediately upon request.
  2. To not sell, rent, or loan our customer lists to third parties for e-mail marketing.
  3. To send information only to those who request it (that is, opt-in). We immediately unsubscribe those who request it through convenient unsubscribe links in every e-mailing. Our messages clearly explain how to unsubscribe. We keep our subscription lists as clean as possible to prevent obsolete e-mail addresses to take unnecessary bandwidth.
  4. To store subscriber and password files with personal information in a secure manner. We store such files in areas not accessible to Web browsers, behind password protection, or off-line.
  5. To continue this policy beyond the termination of our company. If a majority portion of the assets of our company were to be acquired by another organization, that might include our subscriber and other lists, but only as part of a clear agreement binding that organization to abide by the spirit and letter of our privacy policy.

For any questions about these policies, contact us at info@rewardforloyalty.com or 800-661-0781.

Refund Policy

All Gift Card sales are final and we do not offer refunds.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best ecommerce software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

PEORIA, IL
100 ALEXANDER ST. PEORIA, IL 61603
(309) 688-0404
NORMAL, IL
1503 E. COLLEGE NORMAL, IL 61761
(309) 454-7300
CHAMPAIGN, IL
202 W. ANTHONY DRIVE CHAMPAIGN, IL 61821
(217) 359-1789
SPRINGFIELD, IL
620 BRUNS LANE SPRINGFIELD, IL 62702
(217) 793-0440
For Reservations or Group Questions, Please Call the Individual Restaurants.